K Property Group

K Property Group

Frequently Asked Questions

Wondering how long it will take to find a tenant for your property? Want to know how often you’ll receive rent payments if using a property manager? Here are some of the most common questions we receive from landlords. ​

Why use a property manager?

Owning a rental property is challenging. You need to find good tenants, deal with maintenance issues, carry out inspections, know and comply with the Residential Tenancies and Rooming Act 2008, and chase unpaid rent (all while trying to do your day job). As property managers, we’re experts on Australian property management law, and having us manage your property saves you time, stress, and the risk of being penalised for something you may not have realised was unlawful.  

What are your property management fees?

There are several options available.  First, we need to understand your situation so we can recommend a package that is best suited to your needs. 

In all instances, our fees are reflective of the quality of our services and we will be completely transparent about our fee structure before we take you on as a client.  

We are 100% dedicated to providing exceptional service, including finding reliable tenants in a timely fashion.  We don’t charge a cent until we have a tenant paying rent. Unlike many other property management companies, we don’t charge any fees for arranging maintenance and repairs.  

For more information, get in touch!

How does K Property Group find the "right" tenants?

Over the years, we’ve honed our processes to make sure we get the right tenants in the right properties. All K Property Group property managers follow our proven step-by-step process to ensure you end up with excellent tenants. You can find more information on this process in our Landlord Information Pack.

How long will it take to find a tenant for my property?

Demand for rental properties across the country is currently very strong. Most of us at K Property Group are property investors just like you, so we know what it’s like to have a property vacant. Rest assured, if your property is vacant we’ll do all we can to get it rented as soon as possible.

What do I need to do if my tenant is behind on rent?

The simple answer is nothing – our rent guarantee means that we will continue to pay you rent disbursements regardless of whether a tenant has paid their rent (for up to 4 weeks and on the provision that you have landlord insurance). We’ll work with the tenants in the background to ensure that it won’t be an ongoing issue. If it is likely to become a bigger problem, we’ll let you know.

What is your "Guaranteed Rent" and how does it work?

We’re so confident about our proven property management processes and services that we offer our landlords a simple and straightforward rental guarantee. If (for any reason) a tenant is unable to pay rent, we’ll make the payment on their behalf for up to four weeks. Also, if the tenant defaults on the tenancy for any reason, we’ll find and place new tenants at no cost to you.


Disclaimer: Eligibility criteria and Terms & Conditions apply. You must have landlord insurance to be eligible for our rent guarantee.

How do you handle property maintenance issue?

We consider property maintenance to be an important part of our role and unlike most property management companies, we don’t charge any additional fees for arranging repairs and maintenance. Our well-established relationships with professional trade contractors means we can arrange for repairs and maintenance to be carried out efficiently and cost-effectively. We’re also happy to work with your preferred contractors.

Why should I choose K Property Group to manage my rental property?

Our locally owned and operated office specializes in property management and investment. It’s our job to make owning a rental property as easy as possible and give you peace of mind that your property is in the very best hands. With K Property Group, you get to retain control of your property while leaving the day-to-day administration to us.

How do you market your rental properties & what will advertising cost me?

Often, we have tenants in our database who we know are looking for particular properties and can lease your property without advertising it! When advertising on our own website there are no advertising costs. However, when your property is listed on the likes of Realestate.com.au we will pass the cost on to you. When we do advertise, we use tried and true platforms and can tailor your marketing package to your needs. This ensures the money you spend on advertising your property isn’t wasted.

How is rent collected & stored?

Rent is collected from tenants on a weekly basis, beginning with a week in advance. It is stored in a Trust account for safe keeping until it is disbursed to you.

How do I get paid?

We guarantee disbursements to owners twice monthly. Disbursements are made up of rent payments less any deductions (such as our management fee and any invoices we have paid on your behalf).


Get in touch with your local K Property Group office!

If you can’t see the answers you’re looking for, get in touch with your local property management experts to request a FREE Landlord Information Pack.